Refund policy

Last updated: October 26, 2026

Items damaged on arrival
If your order arrives damaged, email hello@hauzomana.com with your order number and photos of the item and its packaging. We'll arrange a refund or a replacement, whichever you prefer. Please let us know within 7 days of delivery where you can, as this helps us claim with Australia Post. This doesn't limit your rights below.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you believe your item is faulty or isn't as described, contact us and we'll work through it with you. Where an item is damaged or faulty, we cover return postage.

Change of mind
We don't offer refunds or exchanges for change of mind, including choosing a different design or chain length. Please check the chain length and details on the product page before you order, or email us with any questions first.

How refunds are paid
Approved refunds go back to your original payment method, including Afterpay, within 5 business days of approval. Your bank or Afterpay may take a few extra days to show it.

Contact
hello@hauzomana.com